Have questions? You're in luck, because we have answers. Below, the most popular customer questions!

What payment methods do you accept?

- Credit Card

- Debit Card

- Laybuy and Afterpay (we are unable to accept bond payments via these methods)

What locations do you service?

Our standard service areas are Auckland Central (and all suburbs South to Pokeno), Hamilton, and New Plymouth. Check if we deliver to your postcode

We can travel up to 30kms outside of these standard service areas at an additional travel fee of $1 .50per km travelled (return trip).

We're totally open to working with events outside of Auckland, Waikato and Taranaki region, but this comes at a cost and is subject to availability.

How much is the bond?

The refundable security bond is a minimum of 20% of your total hire order and is to be paid in full 7 days prior to your event - payable by debit or credit card (No Cash Bonds)

Please note, bond percentage may increase based on your event details. ie, larger group gatherings or after hour events.

How do I get my bond back?

By hiring our equipment, you agree to return it to us in the same condition we left it to you in. If all checks out, we will refund your bond to the same debit or credit card that it was paid from (this will show in your account 10-15 days following the event).

Tip: Delegate an adult to keep an eye on the play area at all times. Adult supervision is required for safety reasons, but also helps to prevent rough/damaging play.

What’s your Covid cancellation policy?

Bookings affected by Covid have the option to transfer their deposit and booking to the next preferred available date. If you choose to cancel your booking, we will refund all money paid, less the non-refundable deposit. Date changes can be made x1 time only.

How much is the deposit to secure my date?

We require a non-refundable 50% deposit to secure your date. Due to demand, we cannot hold your booking - it’s strictly FIFS. The outstanding order amount and bond is due in full 7 days prior to your event. See our full terms and conditions for cancellation or date changes.

How long is the hire?

All our items are hired out for 4 hours of play time. This excludes the set up and pack down time, unless otherwise agreed. Depending on availability we may be able extend the hire time (for an additional cost), please email us at letsparty@thegoodparty.co.nz.

What are your hygiene and cleaning processes?

As parents to small children ourselves, we don't cut corners when it comes to hygiene. At all Alert Levels, your little ones are in safe, clean hands 🧼

1. We supply hand sanitising stations as standard with all our soft play packages. Our sanitiser is gentle, child-safe and 99.9% effective against Covid.

2. Our equipment is thoroughly steam cleaned and wiped down with a specialist cleaning solution that kills 99.9% of bacteria.

3. We then spray a Kiwi-made surface sanitiser over the equipment which forms an antibacterial shield that is 99.9% effective against Covid and lasts up to 30 days.

Can you do custom packages or hire individual items?

Yes, but our set packages are heavily discounted and will always be the most cost-effective. Minimum spend for custom packages is $499 + travel

What ages can play on the soft play?

Our soft play has been designed especially for little ones in mind and is for children ages 5 years old and under only. Our bimini range is suitable for 0-2 year olds only.

What ages are your bounce castles for?

Each bounce castle has it's own set of weight and age restrictions.

Our Infant Mini Bounce House is suitable for children 4 years old and under - max 4 jumpers at any one time.

Our Mini Bounce Castles (arriving Nov 2021) are suitable for children 5 years old and under - max 4 jumpers at any one time.

Our Junior Belle Tent Bounce is suitable for children 7 years old and under - max 6 jumpers at any one time.

Can I have the soft play set up outside?

Yes, we can set our soft play up on flat dry surfaces, but if it rains on the day and you cancel the event, we are unable to offer a refund. For this reason, we highly recommend having a wet weather back up option so your event can go ahead rain or shine.

Can I have a bounce castle outside?

Yes, we can install bounce castles on DRY grass, but if it rains on the day and you cancel the event, we cannot offer a refund. For this reason, we highly recommend having a wet weather back up option so your event can go ahead rain or shine.

I live outside your standard service areas, can I still hire from you?

We are totally open to travelling outside our standard service areas. You'll need to contact us before booking to discuss the possibilities.

Do you operate on weekdays?

Our standard operating days are Saturday and Sunday, however we can facilitate midweek events. Reach out to us at letsparty@thegoodparty.co.nz if you have a midweek party in mind. xx

Can I make an after-hour booking?

Our standard booking hours are 9:00am - 5:50pm. After hour bookings can be possible upon request and is subject to the teams availability. Please note, our after hour fee is $50p/h for every hour after 5:30pm.

Please email us at letsparty@thegoodparty.co.nz and we can check availability for you.